WordPress has a great significance online and it is creating a huge impact on e-commerce business. A WordPress is best in every aspect like for developing a website, choosing to chat plugin and many more. It is the quickest way for any brand to get their business online and improve credibility.
There are numerous WordPress chats plugins on the web where WordPress plugin development service providers help in customizing the chatbox. The chat plugin helps in communication and makes working accessible for your organization and clients. The live chat support can be effortlessly added on your screen. It allows instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns.
Here in this article, we are going to review the most excellent live chat plugins that you can select with WordPress.
Top 6 Live Chat Plugin that You Can Select with WordPress Website
Let’s get started!
1. WP Live ChatÂ
The WP live chat is a free chat plugin. It easily handles your businesses and provides the superior features for your business. You get the design from themes accordingly. The offline messages are stored and easily checked in the history of the live chat just in a few clicks.
You may add animation, surveys and gif files in your chats that make the work easy. It automatically sends a notification about the latest messages. WP live chat manages your device with the support option and even collects the emails and names of any new users.
Now let’s look at the pros and cons of WP Live chat:
Pros:
- You can add unlimited agents
- The interface is easy to use for both the admin and the visitor
- Apply animations on the chat window
- Access historical live chat records
- The plugins are very compatible with translation
- Anonymity for your visitors
- Automatic send a pop-up message about chat
- Caching plugins compatibility
- Accessible and convenient for visitors
- Boost up sales
Cons:
- Require the Pro version
- Interface doesn’t feel as polished as the SaaS options
- Lack in the direct integration
2. Crisp
This is the live chat plugin. For this you need to install a plugin inside the plugin. You might install a different plugin that responds automatically and does the fast automation.
This plugin is subscription-based as well as free. The library gives you provision of 40+ Crisp plugins are very easy to install by default You can like test what works for you and design the widget hastily without any drawback.
Let’s look at the pros and cons of Crisp:
Pros:
- Engage proactively with your website visitors
- Retarget leads clicking on your ads
- Decrease funnel abandonment
- Create a proactive customer service
Cons:
- Crisp has never-ending conversations.
- There’s no way to separate conversations with the same customer, old conversations get dragged into new conversations.
- Notifications do not go away, you have and automatically redownloaded every time that gives the glitchy service.
3. Tawk.to
This plugin helps in monitoring and chatting with visitors on their site. One of the best things about the plugin is that you can chat with active visitors from a computer or a phone.
Talking to customers in the right way and visiting your site is a great way to help them and nudge them into conversion. It is also a great way to ensure that your customers’ complaints are resolved quickly.
You can customize the widget’s design and also control specifically which pages the widget appears on. You may also apply an active schedule to the widget. It will only show up on your site when you or your team is online and ready to help prospects and clients out.
Multiple members from your team can use the widget on your site at once, and each member might handle numerous customers concurrently. One downside of using Tawk.to is that there is no automation feature, and you won’t be able to engage with customers when you’re not online.
Let’s look at the pros and cons of Tawk. To live chat:
Pros:
- A lot of developers do not support it because it is difficult to work with.
- Tawk.to makes it easy to deliver personalized and real-time customer service
- Inspect traffic on your site
- Unlock a new frictionless channel
Cons
- The app failed to notify about the chat starting
4. Tidio
In this chat plugin, you get the option to select the colour scheme of the chat to engage with the theme of your website and also chat gives the provision to your visitors in the region’s native language.
The chat pop-up can be easily changed and tailor the look in a chat from. If your team is around, the widget can be set up to ask for an email address to get back to.
Widget is very compatible with Facebook Messenger and email integration, and your team can handle all of your visitors’ queries in one place. It gives a free plan. But in the widget’s chatbots, you require a paid plan.
Here are the pros and cons of the Tidio:
Pros:
- The Tidio gives you the advantage of live chat is the option to see a real-time preview of what the customer is typing before they hit enter.
- It takes less than a minute to resolve a customer issue using live chat.
- There is no waiting queue and it has small service teams because agents might handle multiple requests at once.
Cons:
- The customization options are limited.
5. Sendinblue
It gives you an amazing experience to your visitors by setting up your chat environment user-friendly and personalizing the theme that matches your business.
The chat installation can be done in a few seconds and you can start talking with visitors. Once you have found out your chat environment and company profile on the platform, just copy the code snippet and paste it into the (header) of your site.
The workflow is easily organized by assigning conversations to different chat user agents to optimize response time and prevent any missed opportunities.
Let’s look at the pros and cons:
Pros:
- Easy to use
- In-built email marketing
- Mannered workflow
Cons:
- Sendinblue cost high for some additions
6. Olark
This is a fully-featured chat solution. The WordPress can be easily added within your WordPress website. You can easily access data in your live chat transcripts.
With a few quick visual tweaks, your Olark chat box can make everything look right at homepage on your website. A stylishly on-brand increase more sales, and make the customer happier.
Here are the pros and cons of the Olark:
Pros:
- Easy to use
- Proactive chat feature
- Real-time reporting
Cons:
- Commands are manually typed
Wrapping Up
Above, we have discussed the best Live chat plugin with their merits and demerits. Theseplugins take your business to heights. For communication choosing the best chat plugin is a right way to chat with more efficiency.
Choosing the chat plugin takes you one step ahead of your competitors. Positively this article would be beneficial for you. Now it’s up to you to pick the appropriate one for you.
Your suggestions and queries are welcome. Feel free to ask in the comment box below.
Thank you for reading!!
Author Bio:
Marie Thomas is an expert WordPress developer. Currently, she is associated with WordSuccor – WordPress development company in the USA. She loves to keep abreast of the latest technologies and tools in the corporate market, and believes in sharing knowledge gained through experience. Connect with her on Twitter and LinkedIn