The hospitality industry is entirely driven by customer experience. Here, happy guests are equivalent to increased revenue. But it’s not that easy to satisfy guests!
For every hotel guest, the experience definition is different — for some, luxurious amenities matter, and for some, affordable rates. Therefore, if you wish to offer a dynamic experience to your customers, you have to first befriend technology. That’s because technology can help you to amaze your guests.
Since the Internet of Things is the most influential tech stream with a CAGR of 24.9% between 2019-2027. So, let’s check out how IoT application development can give a push to the hospitality sector.
How Can IoT Development Services Influence Hospitality CX
IoT is referred to as the “Third Wave of Innovation” after the Industrial Revolution and the Internet Revolution. Since the hospitality industry is all about efficient organization. Thus, when IoT and hotel sector aligns together, the following positive changes are observed:
Personalized Experience
Personalization is the primary step to win your guests’ hearts. With IoT application development, hoteliers can achieve personalization a lot easier. Connecting all the services with a hospitality app solution, you can store your customers’ personal information in one place. This way, you can access your customers’ data with one click. Further, you can impress your guests by setting AC temperature or bed linens as per their preferences.
Strong Monitoring
During the holiday season, the hospitality industry gets overly busy. And, when the staff to guest ratio inclines up, managing hotel amenities became problematic. In that situation, IoT comes as a savior. Through hospitality app development, you can connect all devices and appliances together in your hotel. Thus, you will immediately receive an alert when any device required maintenance or repair.
Improved Services
Hotels have to constantly revive their services to astonish their customers. For instance, earlier hotels used to hand over room keys to their guests. With time, keys are replaced with digital key cards. But, it’s time to replace key cards with hospitality app solutions that let customers unlock their rooms using a mobile app. With IoT, hotels, and restaurants get a fantastic opportunity to improve their service quality.
Where Hospitality App Solutions Impact Can Be Seen
It is exhibited that the world will witness 50 billion connected devices by 2030. So, in hotel operations, IoT devices will be seen a lot. Mainly, IoT app development services will revolutionize the following operating areas:
IoT creates a welcoming environment
Using IoT, comfortable check-in, stay-in, and check-out experience for the guests can be created. Voice-controlled lighting system, mobile-oriented room keys, or sensor-based heating system — IoT can almost handle everything to create a welcoming environment for hotel guests.
IoT brings comfort and imagine
What if you can control the ballroom’s temperature based on the number of people present in it? Or, you can send servers to pick empty dishes exactly when guests are done with their meals. All these scenarios might seem like a wild fantasy right now, but IoT can make it a reality.
IoT helps to grow hotels
IoT won’t only help you improve your guests’ experience. Hoteliers can save money due to automated operations. For example, with sensor technology, hotels can adjust the room’s temperature to save on energy costs without making guests uncomfortable. Starwood Hotels and Resorts are already using a technology called “daylight harvesting” to save energy. They adjust LED lighting based on the natural light coming into the room.
Much Awaited IoT Hospitality Trends
Today, hiring IoT app developers isn’t a luxury for hotels. That’s because many IoT hospitality trends can already be seen on the ground. Thus, if you want to make your hotel efficient, start following these trends now:
Automated Hotel Rooms
Internet of Things has facilitated hotels to fully automate rooms. With hospitality app solutions, Hilton and Marriott have already explored the connected room concept. They have allowed guests to control many room features from their mobile phones or tablets.
Room automation includes controlling heat, ventilation, lighting, or air conditioning system from an app. It also allows voice controlling television or temperature in the room.
Location-centric Services
IoT, along with Bluetooth, GPS, and beacon technology, has opened up endless new opportunities for the hospitality industry. This tech-combo empowers hotels to send messages to guests at the precise time. Such as, when guests are few miles away from the restaurant, they can send a menu to them so they can pre-order and save time. Similarly, when customers are ready to check out, hotels can send information about their transportation facilities.
Predictive Repair and Maintenance
IoT sensors have brought a new term into existence — predictive repair and maintenance. This technology senses the hazardous trends or repairs even before the issue escalates. In a multi-facility resort, manual checking of the equipment can take days, but IoT can complete it in no time. It empowers hotel staff to accurately predict when and where repair is required.
Third-party Integration
For large hotels and resorts, managing different vendors and staff members is a very tedious job. But, IoT integration can pretty much consolidate everyone with a cohesive system. Third-party integration can smoothen communication systems in the hospitality industry.
What Future Holds Up for IoT in Hospitality Industry
IoT has many surprises in store for the hospitality industry — better performance, improved user experience, and cost-efficiency. However, no matter how you execute IoT in your hotel, you can’t do anything without IoT app development. The mobile app is a core element of a robust hospitality app solution. Therefore, you need to find an innovative hospitality app development partner who can help you achieve all IoT benefits.
So, if you are ready to adopt IoT in your hotel, let us help you achieve your dreams!
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