Top Reason Utility Industries Must Shift To Digital Transformation

Change is inevitable; however, we human beings always resist change. As a result, business entities, technical firms, utility services, and different organizations are slow in embracing new technologies. Although digital transformation is happening across the globe, many companies are yet to consider it seriously. The difficulties in adapting to the new machinery, training the employees to operate, maintain and repair the systems, and financial implications in the installation of advanced components made the firms give a blind eye to the changes. 

It is not distant that all the utility services will be forced to induct digital technology. The COVID-19 pandemic and the resultant restrictions have made many companies think of utility digital transformation. Digital technology aids utility firms to provide uninterrupted service, ensure timely defect rectification and effective monitoring of operations. The top reasons why utility industries must shift to digital transformation are discussed in this post.     

1. Efficient Functioning Even Though Located Remotely

The present scenario brought out the fact that people do not have to be at a single place to work efficiently. They may be located at different places; nevertheless, the discussion, analysis, and deliberations can be undertaken without any interruption. The role of digital technology in all the aforementioned activities needs no emphasis. Companies with well-established digital infrastructure could continue delivering the services without any hassles, even though the technical team, executive members, and top echelons are working from home or faraway places.   

2. Enhanced Operational Efficiency of the Team

The team can monitor the functioning of systems, integrated with digital technology, remotely. They don’t have to travel long distances to reach the spot for inspecting the components. It can be simply done sitting in front of a computer or smartphone. This is the case with defect isolation, periodic inspection, and most of the preventive maintenance tasks. The comfort offered by digital systems makes sure that the productivity of the team is boosted remarkably. 

3. Customer Support

Customer satisfaction is of paramount importance to the firms offering different services. Delivering instant support will distinguish the company from others and will result in positive word of mouth publicity. Furthermore, the information on new products, advanced technical features, promotional offers, billing info, grievance redressal and any similar aspects can be automated and attended to, without any delay. Thereby, cementing the credibility and augmenting the growth prospects of the firm.   

4. Reducing Operational Hazards

Technicians working in electrical grids or similar hazardous environments need years of experience and in-depth knowledge to understand the dangers and work accordingly. Defects or breakage in the supply line can turn fatal at times. Digital transformation enables the team to inspect and analyse the system from a remote location. They don’t have to arrive at the location physically. The loss of continuity in electric supply, the component that may be defective and possible reasons would be indicated by the system. It can also help in training the new personnel on the systems. 

5. Smart Way of Working

Smart working processes, including smart metering, predictive maintenance scenario, and enhanced customer interactions ensure optimal output at any given time. The assets spread across different locations will be connected through cloud-based secure remote access management systems and other digital platforms. All data will be available to the authorized personnel, for them to incorporate necessary changes and provide important inputs. With a proven, foolproof, utility digital transformation in place, the firms can obviate human errors and extend exceptional support to consumers.  

6. Explore the Benefits of ERP

Enterprise Resource Planning (ERP) is the core connection among different functions of a firm. The production, management, monitoring, and corrections could be handled in real-time. With the support of advanced software and supported by digital technology. The technology enables productive collaboration of stakeholders, employees and customers. Getting all into the same platform the performance of the firm is improved and the possibilities of ambiguities are eradicated.  

The Inference 

It is high time for industries to shift to utility digital transformation. The hesitation to install advanced systems is mainly due to the unawareness regarding the benefits of the same. Digital or cloud-based systems reduce human efforts, give constant input about the performance of the system, remind the technical team about the maintenance schedule falling due, ensure easy operability and elevate productivity.

If anyone is still apprehensive about the advantages of digital transformation, they can talk to us to have a wider picture concerning it. Our professionals will clarify the doubts and deliver more insights about the technology to help you reach a decision. However, you may check through the service providers and choose a reliable one only. The constant support from the firm would be essential for easy utility digital transformation and trouble-free functioning of the system. 

PS: We request your suggestions and opinions regarding utility digital transformation (if any). Do provide us with your valuable input through the comment box below.